Returns

Unwanted items

We want you to have a great shopping experience with us and understand that ordering online can be tricky. If, for whatever reason, you change your mind and wish to return an item you’ve purchased, we have a 30 day refund policy. Items must be returned within 30 days of purchase. Unwanted items can only be returned if they are unopened and unused, with all seals and packaging still in place. It is the responsibility of the sender to package knives safely for transport.

Unwanted items must be sent at your own expense along with proof of purchase (delivery advice) to the below address:

Attention Customer Service - Returns
Fackelmann Housewares
90B Euston Road
Alexandria
NSW 2015

Once we have received the item and your refund has been processed it can take between 3 -10 business days for your bank or credit card provider to credit your account.

Shipping costs will not be refunded.

We recommend using a registered and trackable method of return shipment and note we do not accept liability for lost returns.

Faulty items

Please contact our Customer Service team on the below phone number or via our contact form and they will be able to assist you further.

Phone: 1800 709 714 (AEST business hours)